VI Support

General 6

• What is VI App?
• What are the key features in VI App?
• How do I create VI App account?
• Is there free trial for VI App?
• Is VI App's market data in real time?

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VI App Features Highlights 2

• What is Portfolio? How do I set it up?
• What is VI Score?

iFAST x VI App 3

• How to link my iFAST Account with VI App (As of 19 Jan 2022)
• Opening an iFAST Account thru VI App (As of 19 Jan 2022)
• The Process of iFAST Account Opening Thru VI APP (As of 19 Jan 2022)

Subscriptions and Payments 11

• What are the subscription plans available?
• How do I renew/stop my VI App Subscription?
• I received an email saying payment unsuccessful for my upcoming subscription. What should I do now?
• Are there other payments methods to subscribe apart from credit/debit card?
• I Have A Promo Code, Where Do I Apply It?

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Technical Support 6

• How to download VI App?
• How do I uninstall VI App?
• I cannot find or download VI App in the App Store / Google Play Store
• Is VI App compatible with iPads and Android tablets?
• How To Get Updated About A Particular StockTicker in Social Bubble?

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Account Settings 5

• Can I change my username in VI App?
• Can I change my login email?
• How to reset my password?
• Can I add a new or change my credit/debit card details?
• Can I change my billing address for VI App?

About VI Coin 5

• What is VI Coin?
• How do I get VI Coin?
• What are the rewards available and how do I redeem?
• Is there an expiry date for VI Coin?
• Can I transfer my VI Coin to others?

VI App Subscription and Terms Revision (w.e.f 7 July 2022) 7

• What is the latest price plan for VI App subscription?
• I’m an existing subscriber, would this new price plan affect me?
• I am currently on trial. My subscription will only start on or after 7th July 2022. How will my subscription plan look like?
• I’ve subscribed to VI App via Apple App Store and Google Play Store. Will my subscription be affected?
• Will this repricing affect my VI Coin value?

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VI App & VI College App (w.e.f 5 Dec 2022) 5

• Why are you launching / migrating the community bubbles into the VI College App? / Why are you splitting your features between the VI App and VI College App?
• What are the differences between VI App and VI College App
• Any changes to the existing offer?
• How would my existing access and subscription be affected?
• What would happen to my bubble profile and posts made on VI App?

Learning with VI 2

• What is VI College?
• What are the programs/courses available?

VI X Tiger Brokers 1

• How can I contact Tiger Brokers for support?

VI College Graduate Support 2

• Can I re-attend the programs I've attended before?
• How to setup and fund my TD Ameritrade?

Brokerage Related 1

• Which brokerage to use when buying/selling local and overseas stocks?

About VI Summit (English) 1

• Upcoming! VI Summit 2023

About VI Summit (Chinese) 0

About METAVI Summit 1

• Upcoming! METAVI Summit 2023

About Investopia Virtual 2021 0

About Social Bubble 3

• How Can I Join A Group/Community on Social Bubble?
• How Can I See Posts from VI College Trainers/Coaches?
• I Have An Investing Question. Can I Post It In Social Bubble For Support?

About VI Buddy 0

Invest For Good 0

About VI Coaching and VI Coaching Bubble 7

• How do I access the free case studies that are shared monthly?
• How do I sign up/access the weekly VI Coaching?
• Is the weekly VI Coaching / VI Coaching 中文 recorded? How do I access the recording?
• How do I sign up/access the weekly VI Coaching 中文?
• How/Where to upgrade from VI Coaching Lite to VI Coaching Pro?

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NFT Support Related 3

• How to view your airdropped NFT in Opensea.io?
• How to import your NFT to Metamask (Mobile)?
• How to add Polygon Mainnet onto Metamask (Mobile)?

VI App & VI College App (w.e.f 5 Dec 2022) 8

• Why are you launching / migrating the community bubbles into the VI College App? / Why are you splitting your features between the VI App and VI College App?
• What are the differences between VI App and VI College App
• How would my existing access and subscription be affected?
• Any changes to the existing offer?
• How do I access VI College App?

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