Yes. You may submit your request to via the "New Support Ticket" on this VI Support Page.


The relevant team will review your request and respond via email.


Special note: Your username MUST be unique (no other subscriber in VI App has the same username) and once your username is updated to a new one, whatever that was posted or tagged under your old username in the social bubble, will no longer be linked to your new username.


Need additional help? Submit a New Support Ticket and our team will get back to you via email.