How do I cancel the VI App subscription I've bought through Google Pay? : VI Support

How do I cancel the VI App subscription I've bought through Google Pay? Print

Modified on: Thu, 16 Jun, 2022 at 10:39 AM

To stop renewing your current subscription (on www.vi.app, this is known as "Turn Off Auto Renewal"):

If you are using a gmail account:

If you wish to stop subscription immediately and request for a refund, you may head to https://support.google.com/googleplay/answer/2479637?hl=en.

If you're not using a gmail account:

1. Go to https://support.google.com/googleplay/gethelp.

2. Under 'Choose Best Description of Issue', choose 'Others', and select Google Play Apps

3. Skip 'Resources'

4. At transaction ID, go to https://pay.google.com and look for the order you want to return.

5. After you've described your issue, they'll arrange for a representative to talk to you.

Need additional help? Submit a New Support Ticket and our team will get back to you via email.

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How do I cancel the VI App subscription I've bought through Google Pay? Print